Teller

Community Financial System, Inc.•Village of Massena, NY

13d

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes financial transactions, maintains cash accuracy, and assists customers with everyday banking needs. Tellers listen to understand customer needs, explain products, services, and digital tools, and make appropriate referrals to branch partners while observing security and compliance standards. The position supports branch operations through customer service, lobby and customer-flow support, teamwork, and routine operational tasks. Tellers are expected to protect customer and bank information, follow authentication, dual-control, cash-handling, and fraud-prevention procedures, and help maintain the operational integrity of the branch. The role may include providing support at nearby branches and attending training, meetings, and professional development activities, with travel as required. This position is 25 hours per week. Compensation is commensurate with experience, with potential for an annual merit increase. The listed hourly range is $16.50 to $21.53.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
Ability to build trust, demonstrate professionalism, and maintain composure in sensitive or involved customer situations.
Ability to identify customer needs and direct customers toward appropriate bank products and services.
Consistently demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be 18 years of age or older.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Prior customer service and/or banking experience preferred.

Responsibilities

Welcome customers and serve as a professional first point of contact in the branch.
Process routine transactions—including deposits, withdrawals, payments, and check cashing—accurately and efficiently, verifying customer identity and available funds.
Listen to customers’ needs and discuss appropriate banking solutions without pressure-based selling.
Refer customers to appropriate team members or specialists for additional services and more complex financial needs.
Educate customers about digital banking tools and self-service options.
Respond to routine inquiries and concerns, escalating complex issues as appropriate.
Help manage the lobby and direct customers to the appropriate team member or service area.
Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
Collaborate with branch colleagues to support branch operations and customer experience goals.
Assist with customer flow, lobby engagement, and routine operational tasks as needed.
Contribute to a positive, inclusive, and respectful work environment and take ownership of personal development.
Participate in branch meetings, training programs, and professional development opportunities, including travel when required.
Perform teller transactions precisely and balance the cash drawer within established guidelines.
Protect customer and bank information and follow security, authentication, and dual-control procedures.
Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
Follow branch operating standards, including opening and closing procedures, cash-handling protocols, and documentation requirements.
Support internal audits, reviews, and regulatory requests as needed.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, and internal controls; complete required training on time.
Provide support to other branches as needed to maintain staffing and service levels.
Perform other related duties as assigned or directed to support branch and bank objectives.

Benefits

11 paid holidays
Paid vacation
Medical insurance
Vision insurance
Dental insurance
401(k) with generous match
Pension
Tuition reimbursement
Banking discounts
Company covers or reimburses applicable initial-training travel expenses, such as mileage and lodging