Teller

Peoples Bank • Morgantown, KY

17d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with account maintenance requests, and resolve service issues. It also involves identifying additional customer needs and referring customers to the appropriate business partners. This sales and service position supports branch goals while delivering industry-leading customer service.

The associate is expected to contribute to a positive, collaborative workplace by acting with integrity and professionalism, providing extraordinary customer service, arriving reliably and working scheduled hours, and pursuing performance objectives. The role requires following bank and branch policies, operational standards, security, risk management, and compliance requirements. It also includes travel to internal education and meetings, potentially involving overnight stays, and travel to cover other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to quickly learn job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help.
• Develop and retain the customer base, greet customers by name, understand account ownership, and respond promptly to correspondence and customer issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit to savings and checking accounts; verify deposit amounts and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify helpful resources and solutions, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls to clients and/or prospects by phone or Zoom, meet branch calling goals, and record activities in Salesforce.
• Meet or exceed sales referral goals set by management and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours as designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may sometimes require an overnight stay, and travel to other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED