Teller

Hills Bank•Cedar Rapids, IA

About The Position

The Teller directly serves customers by performing the bank’s paying and receiving functions, including transactions for savings, checking, credit, mortgage, and consumer loan accounts, and services such as issuing money orders. The Teller provides high-quality customer service, refers customers to other bank departments when appropriate, balances daily, and follows compliance requirements related to teller services. The position includes a designated career path and detailed training program, beginning with foundational and teller training and progressing to more advanced teller responsibilities and other areas of the bank. Training includes shadowing experienced coworkers in the branch. The position is full-time, averaging 40 hours per week, with a schedule Monday through Friday from 8:00 a.m. to 5:45 p.m. and every other Saturday from 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour. The position is eligible for a Spanish proficiency pay differential and includes a comprehensive and competitive benefits package.

Requirements

Prefer a high school degree or equivalent.
1–2 years of experience in a related position; preferably in retail with cash-handling responsibilities.
Computer skills and ability to use office equipment in a typical office environment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete the training and evaluation requirements in the Retail Teller Career Path for transition from Teller 1 to Teller 2 to Teller 3.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

High school degree or equivalent.
Retail experience with cash-handling responsibilities.

Responsibilities

Provide exceptional customer service and process checking and savings transactions, loan payments, credit card transactions, and other customer transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and help customers with additional services.
Follow bank policies and procedures when processing transactions, verify required information, and maintain favorable customer relations.
Protect the confidentiality of customer account information and comply with applicable laws and regulations, including bank secrecy, privacy, and funds availability requirements.
Open the night deposit vault, log and distribute its contents, and process deposits and other transactions using dual control.
Assist customers with safe deposit box access while following bank procedures.
Answer customer and internal staff telephone inquiries about accounts, statements, charges, interest, and related matters.
Maintain required working funds, verify and balance the assigned cash drawer daily, help reconcile discrepancies, obtain working money supplies as needed, and count and verify currency.
Identify customer financial service needs, cross-sell services, advise customers about promotional offerings, and refer prospective customers to appropriate bank departments.
Participate in retail product campaigns, office events, and promotions, and use the bank’s CRM system to personalize interactions and record referrals, opportunities, and customer interactions.
Follow customer service standards through the Voice of the Customer program.
Assist with other bank activities and perform other duties as assigned.
Participate in community activities and at least three bank-sponsored or community events annually.