Teller

Community Financial System, Inc. • Allentown, PA

3d • Onsite

About The Position

The Teller is a frontline representative of the bank who delivers a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and supports customers with everyday banking needs. Tellers listen to understand customer needs, provide information about products, services, and digital tools, and refer customers to appropriate branch partners.

The position requires attention to detail, adherence to security and compliance standards, and a commitment to positive customer experiences and branch operational integrity. The Teller collaborates with branch colleagues, supports customer flow and routine operational work, contributes to an inclusive workplace, and participates in training and professional development. Travel to training locations or nearby branches may be required.

This position is scheduled for 37.5 hours per week. The listed compensation range is USD $16.50–$21.53 per hour, commensurate with experience, with potential for an annual merit increase.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, with the ability to learn and navigate banking systems.
• Ability to build trust, act professionally, and remain composed during sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistent demonstration of the company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be 18 years of age or older.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and serve as a professional first point of contact in the branch.
• Process routine deposits, withdrawals, payments, and check cashing accurately, verifying customer identity and available funds.
• Listen to customers’ needs and discuss appropriate banking solutions without pressure-based selling.
• Refer customers to appropriate branch team members or specialists for additional services and more complex financial needs.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating complex issues as appropriate.
• Help manage the lobby and guide customers to the appropriate team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
• Collaborate with branch team members to support branch operations and customer experience goals.
• Assist with customer flow, lobby engagement, and routine operational tasks as needed.
• Contribute to a positive, inclusive, and respectful work environment and adapt to new tools, processes, and initiatives.
• Participate in branch meetings, training programs, and professional development opportunities.
• Perform teller transactions precisely and balance the cash drawer within established guidelines.
• Protect customer and bank information and follow security, authentication, and dual-control procedures.
• Monitor for unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
• Follow branch opening and closing procedures, cash-handling protocols, documentation requirements, and applicable laws, regulations, policies, procedures, and internal controls.
• Support internal audits, reviews, and regulatory requests as needed, and complete required training in a timely manner.
• Travel to other branches as needed to support staffing and service levels.
• Perform other related duties as assigned or directed.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Applicable initial-training travel expenses, such as mileage and lodging, are covered or reimbursed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED