Full-time Teller

KeyBank • Toledo, OH

3d • $18 - $23 • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients, assist with account transactions and servicing needs, and identify and resolve client issues. You listen for financial needs during client conversations and connect clients with a Banker for deeper financial wellness discussions. The role supports clients’ financial goals while helping them feel supported throughout their financial journey.

You are responsible for accurate and efficient teller operations in a branch setting, including cash handling, balancing your drawer, and following compliance, audit, and security procedures. The position includes in-person morning huddles and end-of-day debriefs, and may include Saturday work as directed by management. Schedules are set in advance according to branch traffic and client service needs; regular, predictable attendance and punctuality are essential. Other duties may be assigned or changed as needed.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to accurately and securely process cash transactions and balance cash drawers.
• Ability to maintain transaction accuracy and organized records.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong in-person client experience and engage attentively with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and appropriately transition clients to a Banker.
• Help clients pursue financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
• Maintain knowledge of products, fees, and policies by reviewing product guides.
• Work Saturdays as directed by management.
• Maintain punctuality and regular, predictable attendance according to branch staffing needs.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• A benefits list is available for the position, but specific benefits are not provided in the description.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED