TELLER

AMERICAN HERITAGE BANK•Mannford, OK

3d•Onsite

About The Position

The Teller provides prompt, efficient, accurate, and friendly service to consumer and business customers while processing daily banking transactions. The role requires competence, confidence, confidentiality, and courtesy, along with the ability to count and manage cash accurately in customer-facing situations. The Teller sets up and manages a teller station and cash drawer, determines whether checks are acceptable under legal requirements and bank policies, balances daily, answers customer questions about banking products and services, and processes transactions accurately. The position also involves recognizing customer needs and explaining relevant products and services, answering customer calls, ordering checks, and creating debit cards when needed. Flexible hours are noted.

Requirements

Demonstrate competence, confidence, confidentiality, and courtesy.
Count and manage cash accurately in customer situations.
Accurately process transactions and balance daily.
Determine check acceptability according to legal requirements and bank policies.
Maintain knowledge of bank products and services and explain their benefits to customers.
Meet audit, security, bank policy, and regulatory requirements.
Be dependable and adhere to attendance expectations.
Have reliable transportation if asked to travel to another location.

Responsibilities

Provide prompt, efficient, accurate, and friendly service to consumer and business customers while processing daily transactions.
Represent the bank by demonstrating competence, confidence, confidentiality, and courtesy, and dress appropriately according to AHB personnel policies.
Maintain working knowledge of bank products and services; recognize customer needs and explain product and service benefits.
Establish good working relationships with co-workers.
Meet audit guideline and security procedure requirements.
Follow established bank policies and procedures and comply with state, federal, and regulatory agency requirements.
Keep cash secure and maintain safety for self, co-workers, customers, and the bank.
Detect fraudulent currency and activities.
Answer customer calls while providing great customer service.
Perform duties requested by a supervisor relating to the bank and its functions.
Order checks and create debit cards when needed.
Set up a teller station and cash drawer, determine check acceptability according to legal requirements and bank policies, balance daily, and accurately process transactions.
Meet attendance expectations and be dependable.
Have reliable transportation if asked to travel to another location.