Part Time Teller

PNC Bank•Brownsville, PA

20d•Onsite

About The Position

As a Part Time Teller in PNC's Retail Banking organization, the employee is based at the Old Pike branch in Brownsville, Pennsylvania. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. It processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes referrals to branch staff as appropriate. The teller engages with customers in the lobby and helps them use technology, tools, and resources to manage transactions. The role also applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently. Employees are expected to focus on customer needs and satisfaction, assess and manage risk, and adhere to PNC policies and procedures while exercising sound judgment within established limits. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Relevant skills include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance.
401(k) with PNC match.
Pension and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Vacation accrual for part-time employees based on hours worked in the current calendar year, available for use after 90 days of service.