Full-time Teller
About The Position
The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues and listens for financial needs during conversations, transitioning clients to a Banker for deeper financial wellness discussions. Tellers help clients move forward in their financial journey and support them in achieving financial goals through financial wellness tools. The position performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. It also requires participation in in-person morning huddles and end-of-day debriefs, keeping current on product guides, fees, and policies, and working Saturdays as directed by management. Duties may change or be assigned as needed. The role is based in a branch and requires occasional operation of a motor vehicle with a valid driver’s license. The position is eligible for a base hourly rate of $18.00–$23.08, with potential incentive compensation that may include production, commission, and/or discretionary incentives. Benefits eligibility is referenced in the posting, but specific benefits are not listed.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Ability to occasionally operate a motor vehicle with a valid driver’s license.
- Strong client service, sales, and service skills, including presenting products and services and educating clients about access channels such as ATMs, Online Banking, and Telephone Banking.
- Strong work ethic and high level of integrity.
- Excellent time management skills.
- Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
- Accuracy in transactions and organized recordkeeping.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of banking regulations and security procedures.
- Awareness of techniques to detect and prevent fraudulent activity.
- Ability to collaborate effectively with teammates.
- Ability to meet the listed physical demands, including prolonged standing, frequent hand use and reaching, and occasional bending and lifting.
Nice To Haves
- Notary license.
Responsibilities
- Provide excellent in-person service to new and existing clients, including assistance with account transactions and servicing needs.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Identify and resolve client servicing issues, escalating them as needed.
- Listen for financial wellness opportunities and appropriately transition clients to a Banker.
- Help clients pursue financial goals and objectives through financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within balancing guidelines.
- Review product guides, fees, and policies to maintain current knowledge of offerings.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
- Perform other duties as assigned; duties, responsibilities, and activities may change or be newly assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
