TELLER (Full Time)

Relyance Bank•White Hall, AR

3d•Onsite

About The Position

The Teller I provides quality customer service and efficient, accurate transaction processing while promoting and selling the Bank’s products and services. The position involves considerable customer contact, sound judgment, referrals for new products and services, and contributing to department and company goals as a team member. The teller processes deposits, withdrawals, check cashing, loan payments, wire transfer information, and other customer transactions; handles and balances cash; and may perform bank opening and closing duties, manage vault and night deposit access, and admit customers to safe deposit boxes. The role also requires following Bank policies and procedures, complying with Bank Secrecy Act requirements, reporting suspicious activity, resolving customer concerns, and maintaining a safe, respectful, ethical, and inclusive workplace. The position is based at the bank’s headquarters in White Hall, Arkansas, in a non-confined office-type setting. It includes driving a Bank or personal vehicle approximately 5% of the time, with possible exposure to weather and moving mechanical parts. Physical activities include writing, typing, speaking, listening, lifting and carrying up to 25 pounds, sitting, pulling, walking, standing, squatting, kneeling, reaching, and visual tasks. The role may involve noise, odors, drafts, stress, detailed work, customer contact, problem solving, math, communication, multiple concurrent tasks, and frequent interruptions. The Teller I performs other position-related duties as assigned and has no supervisory responsibility.

Requirements

High school diploma.
Basic experience, knowledge, and training in retail or operational activities, terminology, products, and services.
Basic skills operating computer terminals, personal computers, mainframe systems, word-processing and spreadsheet applications, and specialty software.
Basic typing skills sufficient to meet the production needs of the position.
Effective oral, written, and interpersonal communication skills; ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly with customers and employees.
Ability to handle routine problems involving multiple facets and variables in standardized situations.
Good organizational and time-management skills.
Ability to work with general supervision.
Current Arkansas driver’s license and a properly insured vehicle if driving is required in the course of assigned duties.

Responsibilities

Maintain positive relations with customers, potential customers, and other contacts.
Comply with department and company policies and procedures and contribute to organizational objectives and goals.
Participate as a team member in allocating and coordinating workflow.
Order, receive, verify, and distribute cash.
Process retail and commercial deposits, verify cash and endorsements, and provide receipts.
Identify customers and process check cashing and savings withdrawals; verify customer signatures.
Provide services such as cashier’s checks and money orders.
Balance the cash drawer daily and follow teller over/short policy.
Accept loan payments and wire transfer information.
May be responsible for bank opening and closing; open and close the vault and night deposit; admit customers to safe deposit boxes.
Promote and cross-sell the Bank’s products and services and refer customers for new products and services.
Make a concentrated effort to resolve customer problems.
Act ethically, keep commitments, accept responsibility, and uphold organizational values.
Support equal employment opportunity, respect cultural differences, and promote a workplace free of harassment.
Comply with Bank Secrecy Act policies and procedures and promptly report suspicious activity to the BSA Officer.
Complete administrative tasks correctly and on time and support the Bank’s goals and values.
Perform work safely, report potentially unsafe conditions, and comply with applicable occupational safety and health standards.
Perform other position-specific duties and functions as assigned.