Teller- Full Time

Northwest Bank•Albany, IN

3d•Onsite

About The Position

Northwest Tellers are important members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and uncovering financial needs for referral to the appropriate line of business. The role supports customers in person, over the phone and by email, while helping champion their financial wellness and deliver Northwest’s customer experience and culture promises.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information and facilitate an open exchange of ideas.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution and other needs.
Engage customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or needs to the appropriate team member.
Greet customers, take ownership of concerns and work to resolve customer issues.
Balance the teller drawer daily and participate in office meetings, huddles and operations meetings.
Assist with dual-control balancing of the vault, ATM and other devices as needed.
Deliver exceptional customer experiences in person, by phone and by email, and uphold Northwest’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk and operational procedures to protect the bank from unnecessary risk.
Work collaboratively and professionally with coworkers, support management requests as needed, and complete daily tasks.
Work evening hours and weekends as scheduled, assigned or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office software, computer applications and department-specific software to make effective use of technology.
Work with on-site equipment.