Teller

Bank of Greene•Town of Colonie, NY

17d

About The Position

The Teller works in the Branch department, with location varying as needed, and reports to the Branch Manager. The role has no supervisory responsibilities. The Teller accurately and efficiently processes and records routine customer transactions, including check cashing, deposits, withdrawals, and loan payments, while promoting and advising customers about the bank’s products and services. The position requires compliance with bank procedures, internal controls, safety and security practices, and applicable Bank Secrecy Act requirements. Employees receive training on reporting large currency transactions and monetary instrument sales, identifying and escalating suspicious activity, and meeting the bank’s BSA/AML/CIP/OFAC compliance requirements.

Requirements

High school diploma or equivalent.
One year of cash handling experience.
One year of customer service experience.
Good interpersonal, communication, and computer skills.

Responsibilities

Accept cash and checks for deposit and verify the accuracy of deposit slips.
Identify customers, validate checks, and cash checks.
Process cash withdrawals.
Receive and verify loan payments.
Provide customer services such as ordering checks and bank cards.
Prepare official checks and money orders.
Record transactions promptly and accurately in compliance with bank procedures.
Answer inquiries about checking and savings accounts and other bank products.
Seek to resolve issues and problems with customer accounts.
Explain and promote bank products and services to customers.
Identify referral opportunities and make relevant referrals.
Balance cash and checks in the teller cashbox at the end of the day.
Maintain confidentiality of information obtained.
Comply with internal controls, established bank policies and procedures, and branch safety and security practices.
Participate in training programs to maintain and acquire knowledge and skills.
Complete required training and compliance procedures related to large currency transactions, monetary instrument sales, suspicious activity, and applicable BSA/AML/CIP/OFAC requirements.
Immediately report suspicious currency transactions or activity to the immediate supervisor or BSA Officer and report transactions outside a customer's normal account activity.