Teller

BayPort Credit Union • Hampton, VA

2h • $18 - $27

About The Position

The Teller is responsible for accurately processing a variety of financial transactions, addressing member inquiries, resolving issues, and providing financial solutions that contribute to members’ overall well-being. The role supports efficient daily branch operations by maintaining high standards of service, security, and compliance with procedures and policies.

This position delivers prompt, professional, and courteous service; listens to members’ needs and provides appropriate solutions; and promotes BayPort Credit Union products and services aligned with members’ needs and financial goals. The Teller works collaboratively with colleagues and supervisors, participates in training and branch initiatives, and supports branch management with additional duties as needed. Management may modify, add, or remove essential functions as business needs warrant.

Requirements

• High school education or equivalent.
• Previous cash handling and/or customer service experience.
• Acceptable credit rating and criminal background check.
• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong interpersonal and communication skills, with the ability to build positive relationships with members and coworkers.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of financial products and services, with a desire to learn more.
• Strong organizational skills and ability to multitask.

Responsibilities

• Process member transactions accurately, including deposits, withdrawals, loan payments, and negotiable instruments.
• Answer member questions about BayPort Credit Union’s products and services.
• Provide prompt, professional, and courteous service, listening to members and offering appropriate solutions.
• Handle cash and financial transactions accurately; inspect and verify cash and negotiable instruments for deposits.
• Balance the teller station at the end of the day and verify transaction input for accuracy.
• Maintain a clean, organized, and secure workstation; follow security protocols for teller station access and cash handling, and keep supplies stocked.
• Promote products and services that align with members’ needs and financial goals, and work toward sales and referral targets.
• Build positive relationships with colleagues, share best practices and updates, and work with coworkers and supervisors to resolve member concerns and raise issues.
• Comply with credit union policies, procedures, and regulatory requirements; stay current on internal communications and participate in staff meetings and branch initiatives.
• Participate in training to deepen knowledge of financial products, procedures, compliance regulations, and customer service techniques.
• Take ownership of personal development and contribute to a positive branch culture.
• Support branch management with other tasks and duties as needed to maintain smooth branch operations and excellent member service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED