Teller

MID-MISSOURI BANK • Republic, MO

7d • $16 - $17

About The Position

The Teller provides service to bank customers by conducting appropriate transactions and troubleshooting customer issues. The role is expected to deliver an extraordinary customer experience through a relationship-driven, consultative sales approach. Tellers represent Mid-Missouri Bank courteously and professionally, understand the bank’s products and services, and recommend or explain solutions that fit customers’ needs. They focus on individual and team goals involving training, sales, and customer relationships, while complying with bank policies and applicable laws and regulations.

The position handles deposits, withdrawals, check cashing, cashier’s checks, loan payments, cash advances, savings bonds, currency transactions, safe deposit box payments, and cash-drawer balancing. It also assists customers with account inquiries and routine service requests, researches and resolves problems, handles appropriate electronic-funds-transfer disputes, identifies cross-selling opportunities, and follows security, privacy, and fraud-prevention procedures. Other duties may be assigned.

Requirements

• Maintain friendliness and professionalism, using tact and diplomacy when dealing with customers.
• Display a positive attitude and enjoy working with the public.
• Strong verbal communication skills.
• Strong mathematical skills and accuracy.
• Attention to detail.
• Strong organizational, prioritization, and time-management skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to identify, research, and solve problems critically and think on one’s feet.
• Flexibility and ability to multitask regularly.
• Strong knowledge of bank deposit products, services, and regulations.
• Strong technology skills and knowledge.
• Ability to sit for prolonged periods and work at a computer.
• Ability to lift up to 15 pounds on occasion.

Responsibilities

• Provide courteous, professional service and an extraordinary customer experience using a relationship-driven, consultative sales approach.
• Conduct checking and savings deposits, verify cash and endorsements, confirm identification when required, issue receipts, and determine funds availability in accordance with regulations.
• Process savings withdrawals and cash checks after verifying endorsements, identification, and validity.
• Issue cashier’s checks after verifying identity and collecting funds; check OFAC.
• Accept loan payments, process cash advances, redeem U.S. Savings bonds, and maintain appropriate Currency Transaction Reports.
• Balance and maintain the cash drawer, buy and sell currency from the vault as needed, and ensure drawer cash limits are not exceeded.
• Process safe deposit box payments.
• Assist with routine account-related requests, including funds transfers, stop payments, product and service-charge questions, ATM and debit-card questions, account transactions, funds availability, balances, and online, cash-management, and mobile-banking troubleshooting.
• Research and resolve customer problems, liaising with other bank departments when necessary.
• Research customer questions about electronic funds transfers and initiate Reg E disputes when appropriate, completing required documents and affidavits.
• Perform customer-requested research, including printing statement and check copies.
• Cross-sell products and services and identify cross-sale opportunities.
• Meet individual and team goals involving training, sales, and customer relationship initiatives.
• Comply with bank policies, procedures, applicable laws and regulations, security procedures, customer privacy protections, and fraud-prevention guidelines.
• Perform other duties as assigned.

Benefits

• Professional development through training, mentorship, and clear paths for advancement.
• Volunteer time and community involvement.
• Team lunches, celebrations, friendly competitions, and casual dress days.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed