Teller

Columbia Bank • Merrill, OR

11d • Onsite

About The Position

As the first point of contact for most clients, the Teller helps deliver the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller ensures banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role involves handling teller transactions and cash for clients while maintaining accuracy and confidentiality, and building client relationships through meaningful conversations that uncover needs and opportunities to offer bank products and services.

The Teller also performs and supports daily branch tasks that maintain operational integrity, mitigates risk by safeguarding cash and promptly accounting for or transferring funds, and interacts with internal and external clients to provide proactive solutions. The role requires maintaining knowledge of Columbia Bank products, services, and changes, discussing clients' financial needs, and referring basic banking needs to appropriate business partners. The position is fully onsite at 206 East Front Street, Merrill, OR 97633. The pay range is $18.00–$20.00 per hour; eligible associates may also receive performance-based incentive compensation.

Requirements

• High school diploma or GED.
• Ability to learn and comply with bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
• Perform daily tasks that maintain branch integrity, including using double custody when balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing the credit card machine, and updating lobby rate sheets and brochures.
• Mitigate risk by safeguarding money in the cash drawer and promptly accounting for or transferring funds.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in alignment with the bank's Breakthrough Client Service Standards.
• Maintain and deepen knowledge of Columbia Bank products and services and stay current on changes.
• Discuss and uncover clients' financial needs to identify and offer appropriate products and services.
• Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan and potential performance-based incentive compensation.
• Professional development through tailored premier banker programs.
• Career growth opportunities.
• Medical, dental, and vision plans for eligible associates.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED