Teller

Associated Bank•New London, WI

About The Position

The Teller provides exceptional service and support during customer interactions. This front-line role processes transactions accurately, identifies opportunities to meet customer needs, and promotes financial solutions that help clients achieve their goals. The Teller supports branch operations, educates customers about digital and self-service banking tools, and collaborates with colleagues across branches to provide seamless service. The role also requires compliance with applicable policies, procedures, laws, and regulations, including Bank Secrecy Act requirements, and reporting suspicious activity, customer complaints, procedure violations, and ethical concerns as directed.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following policies and procedures.
Identify customer needs and refer them to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and carefully.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to Financial Intelligence; report customer complaints and procedure violations to management or HR; and report ethical concerns through the Ethics Hotline as needed.