Teller

Bank of Greene•Albany, NY

17d•$19 - $21

About The Position

The Teller accurately and efficiently processes and records routine transactions for bank customers, including check cashing, deposits, withdrawals, and loan payments. The role also promotes and advises customers on the bank’s products and services. The position is based at a branch, with the location varying as needed, and reports to the Branch Manager. It does not supervise other employees. Employees receive training before assuming duties on procedures for filing and logging large currency transactions and sales of monetary instruments. They must report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer, become familiar with customers’ usual account activity, and report transactions outside those patterns. Employees must comply with the Bank’s BSA/AML/CIP/OFAC Program and related laws and regulations applicable to their duties.

Requirements

High school diploma or equivalent.
One year of cash-handling experience.
One year of customer service experience.
Good interpersonal, communication, and computer skills.

Responsibilities

Accept cash and checks for deposit and verify deposit slip accuracy.
Identify customers, validate checks, and cash checks.
Process cash withdrawals.
Receive and verify loan payments.
Provide customer services such as ordering checks and bank cards.
Prepare specialized items such as official checks and money orders.
Record transactions promptly and accurately in compliance with bank procedures.
Answer questions about checking and savings accounts and other bank products.
Seek to resolve customer account issues and problems.
Explain and promote bank products and services.
Identify referral opportunities and make relevant referrals.
Balance cash and checks in the teller cashbox at the end of the day.
Maintain confidentiality of information obtained.
Comply with internal controls and established bank policies and procedures.
Follow branch safety and security practices and procedures.
Participate in training to maintain and acquire knowledge and skills.
Report suspicious currency transactions or activity and transactions outside a customer’s normal account activity.
Meet applicable BSA/AML/CIP/OFAC compliance requirements.