Teller

Capital Credit Union•De Pere, WI

About The Position

The Teller supports Capital Credit Union’s mission by assisting members in person, through drive-ups, and by telephone. The role provides information about Credit Union services, processes member transactions and requests, responds to concerns with an enthusiastic service and sales orientation, and balances a cash drawer and daily work. The Teller builds financial relationships with members through a consultative approach, promotes appropriate products and services, and may support branch operations, other departments, and employee training.

Requirements

High school education or equivalent ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos, and to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to operate an online computer terminal, including the core computer system and email, as well as a coin processing machine and adding machine; skills may be acquired through a basic course or one to three months of on-the-job experience.
Comprehensive knowledge of products, services, and transaction procedures, normally acquired through three to six months of on-the-job experience, including at least one month with the Credit Union.
Ability to concentrate and pay close attention to detail for over 90 percent of work time, closely examine documentation, and maintain a high degree of accuracy.
Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
Interpersonal skills to deal effectively and efficiently with diverse members and employees in high-stress situations.
Communication and listening skills to effectively cross-sell Credit Union services.

Responsibilities

Assist members in person, through drive-ups, and by telephone, using an online teller terminal to process deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information requests.
Process special requests such as account research, stop payments, direct deposits, ACH transactions, payroll deductions, wire transfers, and safe deposit boxes.
Build financial relationships with members using a consultative approach.
Discuss promotions, refer members to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, and arrange appointments.
Educate members about Home Banking, E-Services, and other products.
Promote Credit Union products and services to new and existing members, tailoring information to members’ needs.
Balance the cash drawer and daily transactions according to the Teller Balancing Policy, seek recovery of errors, and communicate errors to affected members.
Open and/or close the branch in accordance with applicable procedures and policies.
Perform miscellaneous duties, including mail transactions, night deposits, deposit verifications, filing, and updating accounts.
Stay informed about procedural and policy changes by reading teller bulletins and memos and attending staff meetings.
As needed, perform additional branch duties such as safe deposit box billings, vault balancing, ordering supplies, and coin shipments.
Assist other departments or branches as needed and when time permits.
May assist in training new employees.
May cross-train in Teller Supervisor functions and Member Services and provide backup to those areas as needed.