Teller Almaden Valley Branch

Wells Fargo Bank•San Jose, CA

1d•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This customer-focused, frontline role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes routine transactions and provides a welcoming, reliable experience while serving as a primary point of contact for customers. The role involves learning about customers’ needs, helping them use appropriate banking options and digital tools, and connecting them with bankers for more detailed product conversations. Tellers work with branch teammates to support daily operations and provide consistent, high-quality service. The position offers exposure to retail banking and opportunities for career growth through Wells Fargo’s training, coaching, and team-based culture. The position is based at the Almaden Valley branch in San Jose, California. The schedule will include Saturdays. The base pay range is $22.00–$27.50; employees may also be eligible for incentive opportunities. This position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Communicate clearly, ask questions to clarify needs, and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.