Full-Time Teller - Omaha West Center
About The Position
The Teller serves as a primary point of contact for customers and non-customers, providing outstanding customer service throughout each interaction. The role processes daily customer transactions, answers questions, resolves issues, and seeks opportunities to strengthen customer relationships by suggesting other bank products and services. Employees must remain in their current role and branch for at least six months before applying for another position. Potential exceptions may be discussed with a Customer Service Officer. This is a full-time, 40-hour position with varied Monday–Friday hours between 7:30 a.m. and 6:00 p.m., plus alternating Saturdays from 8:30 a.m. to 12:30 p.m. The position is performed indoors, away from outdoor elements and hazards. It involves standing and/or walking for prolonged periods, some sedentary work, and occasionally lifting or carrying up to 50 pounds.
Requirements
- High school diploma.
- Accuracy and attention to detail.
- Effective communication and ability to promote the bank’s customer service philosophy.
- Basic math skills.
- Proficient computer skills.
- Ability to work independently and exercise good judgment.
Nice To Haves
- Bilingual in Spanish.
- Cash handling experience.
- Previous sales and customer service experience.
Responsibilities
- Accept and accurately process financial transactions.
- Maintain responsibility for a cash drawer and follow proper balancing procedures.
- Recognize deviations from accepted practices while completing semi-routine assignments.
- Answer customer questions and concerns and provide assistance.
- Cross-sell bank services and refer customers to other departments to help achieve management-set goals.
- Learn and maintain knowledge of products, fees, policies, and current offerings to make product suggestions.
- Comply with applicable bank regulations, policies, laws, and role-specific requirements.
- Complete compliance training and follow required internal processes and controls.
- Report compliance issues and violations of law or regulations according to bank policies.
- Maintain regular and reliable attendance.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
