Full-time Teller - Center

Bell Bank•Fargo, ND

3d•Onsite

About The Position

This position represents Bell Bank to customers in a courteous and professional manner and provides prompt, efficient, and accurate service processing teller transactions according to established policies and procedures. The teller delivers friendly, attentive customer service, processes financial transactions accurately, responds to customer concerns, and refers customers to appropriate bank personnel or teams when relevant. The role also helps maintain a clean, professional customer environment and safeguards confidential customer information. The position follows Bell Bank’s values, customer service standards, policies, procedures, and applicable laws and regulations. Employees are responsible for information security, completing required annual departmental, security, and banking-regulation training, maintaining reliable attendance, and performing other duties as assigned. Scheduling may include mornings, evenings, and Saturdays, as determined by the branch. Flex tellers must be able to commute to locations within a specific region as needed.

Requirements

High school diploma or General Education Degree (GED).
Bookkeeping, calculator, and keyboarding skills.
Good communication, listening, and social skills.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and remain poised under pressure.
Ability to work scheduled flexible hours, including mornings, evenings, and Saturdays, depending on branch needs.
Flex tellers must be flexible in their schedule and able to commute to any location within a specific region as needed.

Nice To Haves

0–2 years of customer service experience preferred.
Experience using Microsoft Outlook, Word, and Excel preferred.

Responsibilities

Deliver exceptional customer service in a professional, friendly, and efficient manner and foster a positive, welcoming environment.
Accurately process financial transactions and fulfill customer requests in a timely manner.
Address customer issues and grievances when able; escalate complex concerns and seek guidance as needed.
Produce accurate, high-quality technical work with attention to detail and minimal errors.
Learn Bell Bank’s services and identify opportunities to refer customers and non-customers to appropriate personnel or teams.
Maintain clean, neat, and professional tills, teller lines, and customer areas.
Protect the security and confidentiality of personal customer information.
Complete annual departmental, security, and banking-regulation trainings.
Follow Bell Bank values, customer service standards, policies, procedures, the Code of Conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.
Maintain prompt and reliable attendance.
Perform other duties as assigned.