Teller

PNC Bank • Pittsburgh, PA

4d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based at the St. Clair branch in Pittsburgh, PA, you will deliver customer experiences that support financial wellbeing and loyalty. You will process customer interactions, educate customers about options for financial transactions, identify banking opportunities, and make appropriate referrals. The role also involves engaging with customers in the lobby and helping them use technology, tools, and resources to manage their finances. You will apply product and procedural knowledge to resolve customer problems and complete teller and branch operations accurately and efficiently while following policies and managing risk.

This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. Prior experience is not required, and no degree, certification, or license is required.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No degree, certification, or license is required.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Deliver a customer experience that supports customers' financial wellbeing and builds loyalty.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Conduct lobby engagement activities and position PNC products to meet customer needs.
• Leverage technology, tools, and resources to help customers manage financial transactions.
• Apply product and procedural knowledge to resolve customer problems.
• Follow policies and procedures, using sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed