Teller

CENTRAL BANCOMPANY, INC.•Springfield, MO

About The Position

Provides teller and savings/checking account services, including handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. Operates office equipment, identifies customer needs, cross-sells appropriate services, and refers customers to other business units for banking products and services. Provides superior customer service and conducts all activities in accordance with Bank policies and procedures, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.

Requirements

High school diploma or GED certificate.
Basic math, PC, and typing skills; ability to count U.S. currency.
Basic 10-key skills and typing speed of 25 words per minute.
Attention to detail and a high degree of accuracy.
Ability to maintain regular and punctual attendance.
Ability to read, write, and speak English, with effective oral and written communication skills.
Strong customer relations skills and the ability to communicate and work cooperatively and positively with employees and customers.
Ability to identify sales and referral opportunities in a needs-based selling environment.
Good judgment and ability to handle confidential information.
Ability to work quickly and accurately, analyze information, and make decisions.
Willingness to take on additional responsibilities, duties, or projects as they arise.
Ability to operate teller and office equipment, including computers, calculators or adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counters, coin machines, check encoders, and security devices.
Ability to interpret instructions presented in written, oral, diagram, or schedule form.
Regularly sit, stand, walk, talk, see, and hear; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
Occasionally stoop, kneel, or crouch.
Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Cash handling and/or customer service experience preferred.

Responsibilities

Provide deposit services, including deposits, withdrawals, holds, loan payments, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, and cash advances.
Maintain the cash drawer within prescribed limits; purchase cash from and sell cash to the vault as needed.
Accurately count, receive, and disburse cash, including handling mutilated and bait currency.
Verify and balance the assigned cash drawer daily, maintain cash over-and-short records, assist with identifying cash shortages, and keep variances within bank guidelines.
Prepare forms and obtain documentation needed to meet Bank Secrecy Act requirements.
Maintain knowledge of compliance and regulatory requirements applicable to teller and customer service work, and apply them in daily operations.
Learn and follow security procedures, including appropriate actions during and after a robbery.
Keep the work area neat and orderly and properly secure or dispose of cash, negotiable items, and confidential records.
Provide exemplary in-person and telephone customer service; listen actively, maintain a friendly and professional attitude, resolve difficult situations tactfully, and help customers feel appreciated.
Identify sales opportunities and recommend bank products and services that meet customer needs.
Participate in sales programs and training, use sales initiatives, set goals with the manager, work toward targeted goals, and refer customers to other business units.
Participate in programs to generate new customers and expand relationships with existing customers.
Plan daily work to manage customer flow, bank processing, customer service, and record-keeping requirements.
Maintain knowledge of bank products and services and complete or attend required training.
Assist others in the department or facility as needed or directed.
Perform vault and/or ATM balancing, new account duties, other assigned duties, or work and training at other assigned locations as assigned.