Teller

Tompkins Community Bank•City of Batavia, NY

13d

About The Position

The Teller enhances the branch customer experience through digital engagement, lobby management, transaction processing, and retail service interactions. The role processes financial transactions accurately and efficiently, delivers exceptional customer service, supports operational excellence, and connects clients with appropriate financial solutions while meeting regulatory and bank requirements. The position operates with moderate to close supervision for basic tasks and close supervision for complex tasks, and may provide support across multiple branch locations as business needs require. The role contributes to customer experience excellence, transaction accuracy and efficiency, operational integrity and risk management, relationship development and referral support, and effective branch operations. Success involves understanding customer needs, communicating clearly and empathetically, building collaborative relationships, solving problems using sound judgment and data, and identifying and managing risks. The position requires a high school diploma or GED. Cash handling experience is preferred. Physical requirements include frequently lifting and moving up to 50 pounds; remaining seated or standing for extended periods; performing routine movements such as bending, reaching, leaning, and pushing; and using standard office and banking equipment that requires frequent data entry and manual dexterity. The work is performed in a branch and office environment, with or without reasonable accommodation.

Requirements

High school diploma or GED.
Demonstrated customer service skills delivering an exceptional client experience.
Strong organizational, communication, and problem-solving abilities.
Ability to follow detailed procedures and instructions accurately.
Ability to operate teller equipment and learn banking systems efficiently.
Proficient computer skills and general technology literacy.
Ability to lift and move up to 50 pounds on a frequent basis.
Ability to remain seated or standing for extended periods as required.
Ability to perform routine physical activities including bending, reaching, leaning, and pushing.
Ability to use standard office and banking equipment, including keyboards and computers, requiring frequent data entry and manual dexterity.
Ability to work effectively in a branch and office environment while performing essential job functions, with or without reasonable accommodation.

Nice To Haves

Cash handling experience.

Responsibilities

Greet customers in a friendly, professional, and courteous manner; deliver exceptional service and promptly resolve routine concerns.
Understand customer needs, create meaningful interactions, respond to account, balance, and transaction inquiries, and connect clients with appropriate banking partners and solutions.
Process deposits, withdrawals, check cashing, transfers, loan payments, and credit card payments accurately and efficiently.
Issue cashier’s checks, approved cash advances, and other authorized transactions; provide safe deposit box services and other routine retail banking services.
Balance cash drawers, maintain accurate daily settlements, manage assigned cash levels, and process excess or mutilated currency according to procedures.
Verify, wrap, and maintain coin and currency inventories; support branch operations through accurate recordkeeping and controls.
Follow banking regulations, internal controls, policies, and procedures; prepare and review required reports, including applicable regulatory documentation.
Use sound judgment to help prevent losses and reduce fraudulent activity, and support organizational safety, security, and compliance objectives.
Partner with internal departments to resolve operational issues and stay informed of operational and procedural changes.
Support branch staffing needs, including assignments at other locations, branch schedules, opening and closing duties, and other assigned responsibilities.
Contribute to special initiatives and ad hoc assignments that support evolving business needs and professional development.