Teller

PNC Bank • Greenville, PA

4d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Greenville, Pennsylvania, you deliver customer experiences that support customers’ financial wellbeing and loyalty. You process customer interactions, explain financial transaction options, identify banking opportunities, and refer customers to relevant branch staff. You also engage with customers in the lobby and use technology, tools, and resources to help them manage transactions. The role requires applying product and procedural knowledge to resolve customer problems, following policies and procedures, and completing teller and branch daily operations and maintenance transactions accurately and efficiently. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• No prior experience is required.
• No degree, certification, license, or language assessment is required.
• Demonstrate accuracy and attention to detail, effective communication, problem-solving, and the ability to manage multiple priorities.
• Demonstrate customer service skills, an understanding of customer needs, digital awareness, banking product knowledge, and fraud detection and prevention awareness.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Deliver customer experiences that improve financial wellbeing and build customer loyalty.
• Process a variety of customer interactions.
• Educate customers about available alternatives for financial interactions and options for managing transactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect customers with PNC products that meet their needs.
• Use technology, tools, and resources to help customers manage financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed