Teller

STCU • Joseph, OR

10d • $18 - $26

About The Position

The Teller serves members accurately and efficiently by addressing both stated and unstated needs, providing exceptional service and financial direction, and offering appropriate products and service referrals. The role protects member information and account access, completes transactions in accordance with credit union policies and procedures, and supports accurate balancing and dual-control practices. Tellers build member relationships through positive interactions, explain products and services that meet members’ financial needs, and take ownership of issues to deliver excellent experiences and strengthen member loyalty. The position also requires ongoing learning about credit union products, services, regulatory changes, policies, and procedures, and proactively resolving account problems.

Requirements

• High school diploma or equivalent.
• At least six months of customer service experience in a retail or customer service environment, including recent cash-handling experience.
• Proficient knowledge of Microsoft Office programs, including Outlook, Word, Excel, and Teams.
• Regularly able to talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally able to lift, pull or push, and carry up to 25 pounds, with accommodations.

Responsibilities

• Identify members and verify account ownership to protect membership integrity and confidentiality and ensure proper access.
• Perform member transactions accurately in accordance with credit union policies and procedures, balancing standards, and dual-control requirements.
• Present and explain credit union products and services that meet members’ financial needs.
• Provide excellent member experiences, take ownership of issues and challenges, and support member loyalty and the organization’s brand promise.
• Maintain current and comprehensive knowledge of credit union products and services.
• Learn and continuously develop core job skills, staying current on regulatory, policy, and procedure changes.
• Proactively and efficiently resolve problems with member accounts.
• Travel to other STCU locations when asked.

Benefits

• Paid time off and 11 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED