Teller

PNC • Leander, TX

5d • Onsite

About The Position

As a Teller within PNC's Leander Branch, the employee will be based in Leander, Texas. The role delivers a customer experience intended to improve customers’ financial well-being and build loyalty while increasing share of wallet. It processes a variety of customer interactions, explains available alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position also engages customers in the lobby, presents PNC products relevant to their needs, and helps customers use technology, tools, and resources to manage financial transactions. The Teller applies product and procedural knowledge to resolve customer problems and follows policies and procedures while using sound judgment within established limits. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately.

PNC describes itself as an in-office company. Spanish bilingual ability is preferred. Visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

• No prior experience is required.
• No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Spanish bilingual ability is preferred, not required.

Nice To Haves

• Bilingual Spanish.
• Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
• Accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver a customer experience aimed at improving financial well-being, building loyalty, and increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed