Teller

PNC Bank•Leander, TX

4d•Onsite

About The Position

As a Teller within PNC's Leander Branch, the employee will be based in Leander, Texas. The role delivers customer experiences intended to improve customers' financial wellbeing and loyalty while increasing share of wallet. It processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. The Teller also engages with customers in the lobby, promotes relevant PNC products, and uses technology, tools, and resources to help customers manage financial transactions. The position applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies, procedures, and risk-management expectations. PNC describes itself as an in-office company. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree, high school diploma, or GED is required for this role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Bilingual Spanish ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that improve financial wellbeing and build customer loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for their financial interactions and options for managing transactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Conduct lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Leverage technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.