Teller

KeyBank • Rochester, NY

10d • $18 - $23 • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, assisting with account transactions and servicing needs while identifying and resolving client issues. Through conversations, you listen for clients’ financial needs and connect them with a Banker for a deeper financial wellness conversation. You also help clients use financial wellness tools to work toward their goals.

The role involves accurately performing teller functions, handling cash, balancing a cash drawer, and following compliance, audit, and security procedures. You attend in-person morning huddles and end-of-day debriefs, stay current on product guides, fees, and policies, and work Saturdays as directed by management. Other duties may be assigned, and the role requires compliance with KeyBank policies and professional, ethical conduct.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage client accounts, update account information, and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License

Responsibilities

• Welcome clients and provide an excellent in-person client experience.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
• Help clients pursue their financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review and maintain knowledge of product guides, fees, and policies.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, conduct business ethically, and act in clients’ best interests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED