Teller

CENTRAL BANCOMPANY, INC. • Springfield, MO

4d

About The Position

The Teller works in a fast-paced environment and provides teller account services, including handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. The role represents the company to customers and focuses on building relationships, understanding customers’ financial needs, and offering appropriate solutions. Tellers process transactions through the lobby, drive-thru, night-drop, mail, or ATM; balance their daily work and assigned cash drawer; and follow bank policies, procedures, and regulations. The position also involves customer service, identifying customer needs, recommending bank products and services, making referrals, and participating in branch sales goals.

Requirements

• High school diploma or GED certificate.
• Basic math, PC, and typing skills, and the ability to count U.S. currency.
• Basic 10-key skills.
• Typing speed of 25 words per minute.
• Attention to detail and a high degree of accuracy.
• Ability to maintain regular and punctual attendance.
• Ability to read, write, and speak English, with effective oral and written communication skills.
• Strong customer relations skills and ability to communicate and work cooperatively and positively with employees and customers.
• Ability to identify sales and referral opportunities in a needs-based selling environment.
• Good judgment and ability to handle confidential information.
• Ability to work quickly and accurately, analyze information, and make decisions.
• Willingness to assume additional responsibilities, duties, or projects as they arise.
• Ability to operate teller and office equipment, including computers, calculators or adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counters, coin machines, check encoders, and security devices.
• Ability to interpret instructions presented in written, oral, diagram, or schedule form.

Nice To Haves

• Cash handling and/or customer service experience.

Responsibilities

• Process financial transactions accurately, promptly, and in a friendly, professional manner through the lobby, drive-thru, night-drop, mail, or ATM.
• Balance daily work and the assigned cash drawer, and research differences where applicable.
• Listen actively and communicate in a friendly, positive manner, including in difficult situations, while following the Legendary Service Standards.
• Recognize and interpret customer needs and recommend customer-centered bank products and services.
• Refer customers to other lines of business for traditional and non-traditional products and services.
• Participate in the branch sales program and contribute to goal achievement.
• Perform teller functions in accordance with established bank policies, procedures, and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED