Full - Time Teller

The Union Bank Company•Pemberville, OH

21d•Onsite

About The Position

The Teller supports The Union Bank Company’s core values and focuses on providing an exceptional client experience under the direction of the Head Teller. The position performs comprehensive cash receipt and payment services in accordance with financial institution procedures, completes savings, checking, and credit account transactions, and provides related client services such as selling cashier’s checks and gift cards. The Teller offers and opens deposit products and related products, and refers clients to appropriate team members for other bank products. The role also supports branch operations by maintaining an orderly and stocked Teller station, keeping current on products and procedures, reporting equipment malfunctions, and potentially assisting with bank opening and closing. The position is at the Pemberville Branch in Pemberville, Ohio.

Requirements

High school diploma or GED.
Customer service experience.
Ability to lift 25 lbs.

Nice To Haves

Cash handling experience.

Responsibilities

Perform prompt and efficient client transactions and services.
Assist clients with account problems and issues.
Receive checks for cash and deposits, verify amounts and endorsements, examine checks for possible fraud, and enter deposits into the computer system.
Cash checks and process withdrawals after verifying clients and balances.
Recommend bank products, identify sales opportunities, and refer clients to appropriate team members.
Participate in management-established sales goals for items such as debit cards, credit cards, digital and mobile banking, and referrals.
Offer, open, or refer clients for financial institution products and services, including deposit products, loans, Wealth Management, Treasury Management, Commercial services, merchant services, IRAs, certificates of deposit, and safe deposit boxes.
Cross-sell financial institution services such as safe deposit boxes, savings accounts, CDs, online and mobile banking, debit cards, and credit cards.
Receive and process mortgage, consumer loan, and other payments, ensuring payments match balances due.
Place holds on accounts as necessary for uncollected funds.
Count, verify, and package coin and currency for buy/sell transactions with the vault and Federal Reserve.
Balance the cash drawer at the end of the shift against the computer-generated proof sheet and report discrepancies to the supervisor.
Check night depository bags and record the required information on financial institution forms.
Assist with the bank-by-mail function where available.
Comply with department and company policies and procedures.
Keep current on product, policy, and procedure changes and attend training as needed.
Keep the Teller station orderly and stocked with forms and supplies.
Report malfunctions of Teller terminals and other equipment used at the Teller station.
May be responsible for bank opening and closing.
Promote and maintain positive relations with clients, potential clients, contacts, and team members.
Contribute to department and company objectives and goals.
Perform other duties as assigned.