Teller - Full time

Northwest Bank•Gas City, IN

20d

About The Position

Northwest Tellers are members of the retail network team who regularly interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customer financial wellness and the branch’s sales goals while following security, compliance, risk, and operational procedures. The Teller works with customers in person, by phone, and through email; uses bank systems and software; supports branch operations and team activities; and may work evenings and weekends as scheduled, assigned, or necessary. High school diploma or equivalent, customer service experience, cash handling experience, and banking and/or retail experience are preferred, but not stated as required.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and carry out actions to meet goals, track work progress, and use resources such as time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, including identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively identify customer needs and explain product and service features and benefits.
Refer customers to the appropriate team member for complex requests or products and services.
Greet and engage customers, take ownership of customer issues or concerns, and work to resolve them.
Balance the teller drawer daily and assist with dual-control balancing of the vault, ATM, and other devices as needed.
Participate in office meetings, huddles, and operations meetings.
Deliver the North(west) star experience and support customers’ financial wellness through service in person, by phone, and by email.
Deliver the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively and professionally with coworkers, complete daily tasks, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office software, computer applications, and department-specific software to use technology tools and improve efficiency.
Work with on-site equipment.