(INSTORE) Teller - Andresen

OnPoint Credit Union•Vancouver, WA

6d•Onsite

About The Position

OnPoint is a community-owned credit union that emphasizes investing in its employees, members, and community. The Teller is the welcoming face of the branch, serving members and non-members by processing routine financial transactions and helping members identify products and services that support their financial needs. This role delivers attentive, friendly service, maintains accurate transactions and cash-drawer balances, and contributes to a welcoming and efficient branch experience. The position is based at an in-store branch located inside a Fred Meyer or Safeway store. The branch operates Monday through Friday from 9 AM to 6 PM and Saturdays from 9 AM to 3 PM. The Teller may be required to work a combination of hours across the workweek, Monday through Saturday. Starting pay is $22.00 per hour; in-store employees are eligible for an in-store differential.

Requirements

High school diploma or GED.
At least 6–12 months of prior teller experience at a financial institution, retail sales, or a customer-service position involving cash handling.
Ability to coordinate multiple assignments and prioritize work.
Ability to work effectively independently and as part of a team to meet or exceed goals.
Proficiency in cash counting, arithmetic, ten-key calculator use, and basic computer skills.
Strong member-service, sales, interpersonal communication, problem-solving, motivation, organization, and self-management skills.
Ability to understand and adhere to compliance requirements.
Ability to assist with or lift 50-pound bags of coin and stand for extended periods, up to four hours at a time.

Responsibilities

Welcome members and non-members and provide attentive, friendly service while ensuring their needs are met.
Process and accurately document teller transactions according to established procedures.
Determine whether negotiable items and member identification are acceptable.
Identify and address members’ questions and concerns, offering solutions.
Ask questions to uncover member needs and cross-sell products and services; refer members to appropriate staff or open products and services as appropriate.
Assist with lobby traffic management so members are helped promptly and feel welcome.
Stay informed about the credit union’s financial services and tools and educate members about new offerings.
Maintain the cash drawer and balance it within credit union guidelines.
Work toward meeting or exceeding product and service cross-sale goals.
Perform additional duties as required by the Management Team.