INSTORE SALES ASSOCIATE

Carter Machinery•Mechanicsville, VA

12d•$21 - $33•Onsite

About The Position

The InStore Sales Associate is an entry-level role focused on developing the skills and expertise needed for other roles within SITECH. The associate helps customers identify their needs, markets parts, supplies, and repair services, responds to customer parts inquiries, and processes and prepares orders. The role may also provide phone and email overflow support for other stores, delivering responsive parts expertise and building rapport and trust with customers. The position is based in Richmond, Virginia, and is on the first shift. Starting compensation is $20.83–$33.09 per hour. A $1,000 sign-on bonus is currently offered to eligible new hires. Additional hours may be needed to meet business and customer demands.

Requirements

Technical aptitude.
Self-starter able to handle large volumes of work in a fast-paced environment.
Ability to multitask, stay organized, and prioritize competing demands.
Exceptional customer satisfaction skills and ability to build solid relationships.
Excellent written, verbal, and telephone communication skills.
Ability to understand and practice effective sales techniques.
Computer skills, including Microsoft products and other applications, with ability to learn Caterpillar’s Dealer Business System (DBS) and related rental software programs.
Ability to work additional hours as needed to meet business and customer demands.
Minimum of one year of experience in a customer-facing service role.

Responsibilities

Help customers identify their needs.
Market parts, supplies, and repair service sales.
Respond to customer parts inquiries.
Process and prepare orders properly.
Promote a positive customer experience.
Provide phone and email overflow support for other stores, building rapport and trust and providing responsive parts expertise.
Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.