Instore Sales Associate

Carter Machinery Careers•Mechanicsville, VA

11d•Onsite

About The Position

The InStore Sales Associate is an entry-level role focused on developing the skills and expertise needed for other roles within SITECH. The associate assists customers in identifying their needs, markets parts, supplies, and repair services, responds to customer parts inquiries, and processes and prepares orders. The role also provides overflow phone and email support for other stores, building rapport and trust while delivering responsive parts expertise. The position is based in Richmond, Virginia, and is listed as a first-shift role.

Requirements

Technical aptitude.
Self-starter able to handle large volumes of work in a fast-paced environment.
Ability to multitask, stay organized, and prioritize competing demands.
Exceptional customer satisfaction skills and ability to build solid relationships.
Excellent written, verbal, and telephone communication skills.
Ability to understand and practice effective sales techniques.
Computer skills, including Microsoft products and other applications, with the ability to learn Caterpillar’s Dealer Business System (DBS) and related rental software programs.
Ability to work additional hours as needed to meet business and customer demands.
Minimum of one year of experience in a customer-facing service role.
Ability to regularly sit and talk or hear; frequently stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; and occasionally lift and/or move up to 10 pounds.
Close vision, distance vision, and ability to adjust focus.

Responsibilities

Assist customers in identifying their needs.
Market parts, supplies, and repair service sales.
Respond to customer parts inquiries.
Process and prepare orders.
Provide overflow support by phone and email for other stores.
Build rapport and trust through phone and email communications while providing responsive parts expertise.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.
Assemble hydraulic hoses and perform general parts warehousing functions.

Benefits

$1,000 sign-on bonus for eligible new hires; special rules and restrictions may apply to rehires.
Health, dental, and vision insurance.
Paid time off.
401(k) with a $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors and programs.
Tuition reimbursement.
Employee referral bonus program.
Tool allowances and tool loans.
Discounts on cellular phone service, computers, and vehicles.
Opportunities for overtime.
Shift differential, if applicable.
Potential participation in performance-based incentive programs.