Teller

PNC•Thurmont, MD

6d•$33,000 - $55,000•Onsite

About The Position

As a Teller in PNC's Retail Branch organization, based in Thurmont, Maryland, you will deliver customer experiences focused on improving financial wellbeing and building customer loyalty. You will process a range of customer interactions, explain options for financial transactions, identify banking opportunities, and refer customers to branch staff as appropriate. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. You will apply product and procedural knowledge to resolve customer problems and ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. The role requires adherence to policies and procedures and sound judgment within established limits, with a focus on customer needs and effective risk management.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for typical duties at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and prioritize customer needs and satisfaction.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and loyalty.
Process a variety of customer interactions and explain available alternatives for financial transactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in alignment with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, depending on eligibility and applicable law
15 to 25 vacation days each year, depending on career level, eligibility, and years of service