Teller

KeyBank•Cohoes, NY

6d•$18 - $23•Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving service issues, listening for clients’ financial needs, and connecting them with a Banker for deeper financial wellness discussions. Tellers help clients use financial wellness tools and available banking channels while supporting the Bank’s goal of helping clients move forward in their financial journey. The position performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, balances a cash drawer within guidelines, and maintains knowledge of products, fees, and policies. The role also includes participating in in-person morning huddles and end-of-day debriefs, and working Saturdays as directed by management. This is a branch-based position located at 72 Mohawk Street, Cohoes, New York 12047.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Strong client service and sales skills, including presenting products and services and educating clients about access channels.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraud.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

Notary License.

Responsibilities

Provide a strong in-person client experience and engage attentively with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in a branch setting.
Identify and resolve client servicing issues, escalating when needed.
Listen for clients’ financial wellness needs and appropriately transition clients to a Banker.
Assist clients in achieving financial goals through financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
Review and maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned.