Teller

KeyBank • Columbus, OH

12d • $18 - $23 • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, helping with account transactions and servicing needs. You work to identify and resolve client issues, listen for financial wellness opportunities, and connect clients with a Banker for more in-depth conversations. You also help clients use financial wellness tools and available banking channels to support their goals. The role includes attending in-person morning huddles and end-of-day debriefs, following compliance, audit, and security procedures, and keeping current on products, fees, and policies. Saturday work may be directed by management. Other duties may be assigned or changed at any time.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment with clients and transactions.
• Strong sales and service skills, including educating clients about products and access channels.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Ability to recognize financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker for deeper conversations.
• Assist clients with financial goals through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review product guides, fees, and policies to maintain current knowledge of offerings.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED