Teller

ServisFirst Bank•Atlanta, GA

About The Position

The Teller delivers quality customer service by efficiently handling routine over-the-counter transactions and recognizing and acting on sales opportunities. The role processes deposits and cash withdrawals, verifies checks, endorsements, identification, signatures, and account funds, and provides transaction receipts. The Teller promotes the Bank’s products and services and refers clients to appropriate personnel. The position also involves balancing cash and deposits, accepting loan and installment payments, assisting clients with account inquiries and maintenance, processing account activity on a computer, and identifying suspicious transactions or potential security threats. The Teller must follow applicable compliance regulations, policies, and procedures. Reasonable accommodations may be made for qualified associates or applicants with disabilities to perform essential functions. Additional duties may be assigned.

Requirements

High school diploma or equivalent.
Six months of related experience, particularly in cash handling and customer interaction.
Excellent customer service skills demonstrated through prior customer interaction and responsiveness to requests.
Excellent communication skills.
Knowledge of basic accounting, including reviewing numerical information and balancing.
Ability to accurately count and handle cash.
Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

Process deposits by receiving cash and checks, verifying amounts, examining endorsements, and requesting required identification.
Cash checks and pay out funds after verifying signatures and the availability of funds.
Provide clients with receipts based on transaction information entered into the system.
Cross-sell Bank products and services and refer clients to appropriate personnel as needed.
Count and balance currency, coins, and checks received for deposit.
Balance the cash drawer daily and verify cash returned to the vault.
Open, verify, count, and balance deposited funds removed from night depositories.
Assist clients with inquiries about account information and Bank products, in person or by phone, or direct calls to appropriate Bank personnel.
Provide guidance and maintenance for new and existing accounts, including address changes, balance verification, and miscellaneous charges.
Sell coins to the vault in accordance with Bank policy and procedures.
Accept loan and installment payments from clients.
Identify and report suspicious transaction activity and potential security threats.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within assigned authority.
Remain familiar with and comply with applicable regulations and Bank policies.