Teller

KeyBank • Medina, NY

8d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, welcoming them and assisting with account transactions and servicing needs. You identify and resolve servicing issues, listen for financial wellness opportunities, and transition clients to a Banker for deeper financial conversations. You help clients pursue their financial goals using financial wellness tools and available bank services. The role includes accurate teller operations, cash handling, client education, and following compliance, audit, and security procedures. The position is based at the Medina, New York branch.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience in cash handling.
• General understanding of PCs with Windows-based applications and a calculator.
• Strong client service and sales skills.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to process cash transactions accurately and securely and balance a cash drawer.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to communicate with clients face to face and by phone.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Welcome new and existing clients and assist with account transactions and servicing needs.
• Identify and resolve client servicing issues, escalating when needed.
• Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
• Assist clients with financial goals and objectives using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Keep current on product guides, fees, policies, and offerings.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.
• Educate clients about products, services, and available access channels such as ATM, online, and telephone banking.
• Process cash transactions accurately and securely, maintain organized records, and help clients update account information.
• Collaborate with teammates to support smooth branch operations.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for benefits; specific benefits are referenced through a link in the posting but are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED