Teller - Chico South

Tri Counties Bank•Chico, CA

3d•$18 - $19

About The Position

Tellers sustain and elevate trust and satisfaction among Tri Counties Bank customers by accurately carrying out account transactions, referring customers to banking partners, and proactively contacting account holders by telephone. The role handles an average of 25–50 customer account transactions per day and safeguards a cash fund of up to $25,000 while maintaining accurate records of deposits and disbursements. Tellers use nine desktop applications for transaction processing, account inquiries and maintenance, federal compliance, customer records, relationship management, transaction capture, foreign currency transactions, internal communications, and timekeeping. The role also requires compliance with applicable bank policies, procedures, and federal and state laws.

Requirements

High school diploma or GED.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete the Bank’s product and sales training courses.

Responsibilities

Handle customer service transactions, including receiving and disbursing funds, posting deposits, and withdrawing funds.
Provide information and assistance in researching customer problems, balance a cash drawer daily, and answer customer inquiries.
Identify customer financial needs and recommend bank products and services.
Refer retail loan and deposit products and meet assigned referral goals.
Provide prompt, efficient, friendly service and handle transactions accurately and in a timely manner according to guidelines.
Follow cash and security procedures and account for assigned cash.
Balance the cash drawer and maintain it within established limits.
Complete required documentation and data entry.
Process deposit and loan transactions.
Make outbound calls to new and existing customers to maintain contact and meet servicing needs.
Maintain current knowledge of bank policies and procedures and comply with applicable federal and state laws and regulations, including Bank Secrecy Act requirements, Information Security requirements, Identity Theft Red Flags, and Financial Elder Abuse Reporting.
Perform other duties as assigned.