Teller - South McKinney

Credit Union of Texas•McKinney, TX

3d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), accurately and efficiently processing member financial transactions while providing personalized service. The role identifies members’ financial needs through conversation and account activity, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. The Teller works within strict regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support transaction accuracy and member needs identification. The position is performed on-site at the assigned CUTX branch during posted branch hours, which may include Saturdays. The work takes place in a standard branch office setting. The Teller remains accountable for reviewing AI-generated recommendations, answers, and risk prompts before acting on them or communicating them to members, and must follow applicable CUTX AI, privacy, and compliance policies.

Requirements

High school diploma or General Education Degree (GED).
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated, with the ability to meet sales and service expectations.
Service-oriented with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, changing environment.
Team-oriented, with the ability to collaborate in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to apply human review and sound judgment to AI-assisted recommendations, knowledge answers, and risk prompts, and follow CUTX AI policies and controls.
Ability to perform the role’s physical activities, including remaining stationary for extended periods, repetitive hand and finger movements, handling currency and documents, communicating and hearing, visually inspecting documents and currency, occasional standing, walking, stooping, kneeling, or crouching, and occasionally lifting or moving up to 20 pounds.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier’s checks.
Provide consistently outstanding service to members and coworkers, greet members warmly, listen actively, and provide accurate information about CUTX products, services, and account features.
Balance the cash drawer and transactions daily, research and resolve discrepancies promptly, and follow cash-handling procedures.
Identify member needs through conversation and account activity, recommend appropriate CUTX products and services, and meet or exceed individual sales and service goals.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs are beyond the Teller’s scope.
Comply with applicable financial regulations, CUTX policies, procedures, bylaws, and service standards, including BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and privacy and security requirements.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that trigger CTR or SAR review thresholds.
Protect member non-public personal information and other sensitive information; safeguard keys, combinations, documents, records, cash, and negotiable items in accordance with security and dual-control procedures.
Follow branch opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, and risk prompt before acting or communicating; stop reliance on output that appears inaccurate, biased, non-compliant, or outside the role’s scope and escalate it.
Avoid entering member NPI or confidential information into AI tools not approved for the applicable data classification, and follow restrictions on AI use.
Complete assigned compliance, product, and AI training within required timeframes, including required AI training within 30 days of hire and annual refreshers.
Meet branch-established performance expectations, including transaction accuracy, member satisfaction, qualified referrals, sales and service goals, compliance, and human review of AI-generated member-facing outputs.