Teller - South McKinney

Credit Union of Texas•McKinney, TX

2d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), accurately and efficiently processing member financial transactions while providing personalized service. The Teller listens to members to identify financial needs, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. The role follows strict regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support transaction processing and member-needs identification. The role is performed on-site at the assigned CUTX branch during posted branch hours, which may include Saturdays. The work takes place in a standard branch office setting with no hazardous or significantly unpleasant conditions. Reasonable accommodations will be made for individuals with disabilities to perform the essential functions. Employment with CUTX is at-will, and this description is not an employment contract.

Requirements

High school diploma or General Education Degree (GED).
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, changing environment.
Team-oriented and able to work collaboratively in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to follow applicable enterprise, AI-specific, and role-specific compliance requirements and procedures.
Ability to remain stationary at a teller station for extended periods; perform repetitive hand and finger motions; handle cash, coin, documents, and negotiable instruments; communicate and hear normal conversation; visually inspect documents, identification, and currency; occasionally stand, walk, stoop, kneel, or crouch; and occasionally lift and move up to 20 pounds.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Provide consistently outstanding service to internal and external members, greet members warmly, listen actively, and explain CUTX products, services, and account features accurately.
Balance the cash drawer and transactions daily, research and resolve discrepancies, and follow cash-handling procedures and reporting requirements.
Identify member financial needs through conversation and account activity, recommend appropriate CUTX solutions, and meet or exceed individual sales and service goals.
Refer members to Member Service Representatives, Loan Officers, or other specialists when needs are beyond the Teller's scope.
Comply with applicable financial regulations and CUTX policies, including BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, privacy, and security requirements.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that meet CTR or SAR review thresholds.
Protect member non-public personal information and other sensitive information, and safeguard keys, combinations, documents, records, cash, and negotiable items.
Follow dual-control, branch security, opening and closing, cash-limit, and overage/shortage procedures.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member; stop reliance on and escalate questionable outputs.
Complete assigned compliance, product, and AI training within required timeframes, including AI training within 30 days of hire and annual refreshers.
Use only approved AI tools and data classifications; do not enter member NPI or confidential information into unapproved tools or use AI as the sole basis for adverse member actions.