Teller - Chico South

Tri Counties Bank•Chico, CA

About The Position

Tellers sustain and elevate the trust and satisfaction of Tri Counties Bank customers by accurately handling account transactions, referring customers to banking partners, and proactively contacting account holders by telephone. The role safeguards a cash fund of up to $25,000, maintains accurate records of deposits and disbursements, and handles an average of 25–50 customer account transactions per day at the branch. Tellers regularly use desktop applications for transactions, account maintenance, compliance, customer records, relationship management, foreign currency, communications, and timekeeping. The position provides friendly, efficient service while processing customer transactions and answering inquiries. Tellers identify customer financial needs, recommend products and services, and make referrals. They follow cash-security procedures and applicable bank policies and regulations. The role may be classified as Teller I (no banking experience to 6 months), Teller II (6 months to 2 years of banking experience), or Teller III (2 or more years of banking experience).

Requirements

High school diploma or GED.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete the Bank’s product and sales training courses.

Responsibilities

Receive and disburse funds, post deposits, withdraw funds, and process other customer service transactions.
Provide information and assistance in researching customer problems, answer inquiries, and provide account balance information.
Balance the cash drawer daily, maintain it within limits, and accurately account for assigned cash and securities.
Identify customer financial needs and recommend bank products and services.
Refer customers to retail loan and deposit products and meet assigned referral goals.
Provide prompt, efficient, and friendly service, handling transactions accurately and in a timely manner according to guidelines.
Complete required documentation and data entry.
Process deposit and loan transactions.
Make outbound calls to new and existing customers to maintain contact and address servicing needs.
Maintain an understanding of and comply with Bank policies and procedures and applicable federal and state laws and regulations.
Perform other duties as assigned.