Teller

PNC Bank • Monroe, NC

4d • Onsite

About The Position

As a Teller in PNC's retail banking organization, you will be based in Monroe, North Carolina. You will deliver a customer experience focused on improving customers' financial wellbeing and building loyalty while processing a variety of customer interactions. The role educates customers about financial transaction options, identifies banking opportunities, makes appropriate referrals, and uses technology and other resources to help customers manage transactions and resolve problems. You will also complete teller and branch daily operations and maintenance transactions accurately and efficiently while adhering to policies and procedures and managing risk. This is an in-office role. Spanish-speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Demonstrate the appropriate knowledge, skills, and abilities for the role.
• No prior experience is required.
• No degree, high school diploma, or GED is required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• No required certification or license.

Nice To Haves

• Spanish-speaking ability.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver a customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures, exercising sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed