Teller

Community Trust Credit Union • Gurnee, IL

5d • Onsite

About The Position

Community Trust Credit Union (CTCU) is hiring a full-time Teller to work primarily at its Gurnee branch, with availability to work at other CTCU locations, including Lake Villa, Grayslake, or Grand Hunt Center. The Teller provides in-person financial transaction services while delivering service that aligns with credit union standards. The role also promotes and sells credit union products and services, focusing on member relationships, loyalty, and increasing wallet share.

The schedule is Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturdays from 8:30 a.m. to 1:30 p.m.; Saturday availability is required. Full-time employees usually work approximately 38 to 40 hours per week. The budgeted starting rate is $16.50 per hour, and the position is eligible for a sales-based incentive.

Requirements

• One to twelve months of similar or related experience.
• High school education or GED.
• Ability to navigate and operate a PC in a Windows-based system.
• Ability to communicate effectively in person, by phone, in writing via email or chat, and by video.
• Ability to provide high-quality service in member interactions and communicate promotions effectively.
• Previous sales experience and demonstrated success in a sales environment.
• Availability to work the stated weekday and Saturday schedule and at the specified CTCU locations.

Nice To Haves

• Bilingual in Spanish and English.

Responsibilities

• Accurately handle deposits, withdrawals, check cashing, loan payments, and other financial transactions.
• Issue money orders, redeem savings bonds, and process wire transfer requests.
• Transfer funds between member accounts as instructed and follow credit union service standards.
• Provide outstanding member service by answering inquiries, resolving issues, and helping members with financial needs.
• Manage safe deposit box access and process check orders and stop payments.
• Balance cash and daily transactions.
• Promote and recommend credit union products and services, communicate promotions, and support sales and service goals.

Benefits

• Paid time off, including health time and a personal/birthday day each year after the first year of employment.
• Paid holidays.
• Medical insurance with HMO and PPO plan options.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Tuition reimbursement after one year of employment.
• 401(k) retirement savings plan.
• Employer matching contributions subject to eligibility requirements.
• Safe Harbor employer contributions of 3% of compensation, subject to eligibility requirements.
• Sales-based incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED