Teller

Community Financial System, Inc.•Hazleton, PA

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The position processes routine financial transactions, maintains cash accuracy, and helps customers with everyday banking needs. Tellers listen to customers, provide information about products, services, and digital tools, and refer customers to appropriate branch partners. The role requires attention to detail, compliance with security and regulatory standards, and a commitment to positive customer experiences and branch operations. The Teller collaborates with branch colleagues, supports customer flow and routine operational tasks, and participates in meetings, training, and professional development. The position may require travel to training sessions and nearby branches to support staffing and business needs. The schedule is 30 hours per week, with flexible hours based on branch needs.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
Ability to identify customer needs and direct customers toward appropriate bank products and services.
Consistently demonstrate the company's core values: Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be at least 18 years old.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Prior customer service and/or banking experience.

Responsibilities

Welcome customers and serve as a professional first point of contact in the branch.
Process routine deposits, withdrawals, payments, and check cashing accurately, verifying customer identity and available funds.
Listen to customers and discuss their transactional needs to identify appropriate banking solutions.
Refer customers to relevant branch team members or specialists for additional services and more complex financial needs.
Educate customers about digital banking tools and self-service options.
Respond to routine inquiries and concerns, escalating complex issues as appropriate.
Help manage the lobby and guide customers to the appropriate team member or service area.
Answer incoming calls promptly and professionally, directing inquiries and providing assistance.
Model strong service behaviors and effective customer engagement in support of branch goals.
Collaborate with colleagues to support branch operations and customer experience goals.
Assist with customer flow, lobby engagement, and routine operational tasks as needed.
Contribute to a positive, inclusive, and respectful work environment.
Take ownership of personal development and adapt to new tools, processes, and initiatives.
Participate in branch meetings, training, and professional development, including travel to training locations as required.
Perform and balance teller transactions accurately and within established guidelines.
Protect customer and bank information and follow security, authentication, and dual-control procedures.
Watch for suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
Follow branch operating standards, including opening and closing procedures, cash handling, and documentation requirements.
Support audits, reviews, and regulatory requests as needed.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Provide support at other branches when needed to maintain staffing and service levels.
Perform other related duties as assigned to support branch and bank objectives.

Benefits

11 paid holidays
Paid vacation
Medical insurance
Vision insurance
Dental insurance
401(k) with generous match
Pension
Tuition reimbursement
Banking discounts
Potential annual merit increase
Applicable training travel expenses, such as mileage and lodging, covered or reimbursed