Teller

Community Financial System, Inc.•Village of Warsaw, NY

6d•Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes financial transactions, maintains cash accuracy, and supports customers with everyday banking needs. Tellers listen to customers, share information about bank products, services, and digital tools, and refer customers to appropriate branch partners. They are expected to follow security and compliance standards while supporting a positive customer experience and the operational integrity of the branch. The position is 30 hours per week. It may require flexible hours and travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events. Initial training is a 5–7-day program and may involve overnight travel depending on distance; applicable travel expenses such as mileage and lodging are covered or reimbursed. Compensation is commensurate with experience, with potential for an annual merit increase.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills, with the ability to create positive customer interactions.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and the ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
Ability to identify customer needs and direct customers toward appropriate bank products and services.
Consistently demonstrate the company's core values: Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be 18 years of age or older.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches and to training sessions, meetings, professional development programs, and company-sponsored events as required.

Nice To Haves

Prior customer service and/or banking experience.

Responsibilities

Serve as a welcoming and professional first point of contact for customers entering the branch.
Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
Engage customers to understand their transactional needs and identify appropriate banking solutions.
Refer customers to appropriate team members or specialists for additional services or more complex financial needs.
Educate customers about digital banking tools and self-service options.
Assist with routine inquiries and concerns, escalating complex issues as appropriate.
Support lobby management by guiding customers to the appropriate team member or service area.
Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
Support branch goals by modeling strong service behaviors and effective customer engagement.
Collaborate with team members to support branch operations and customer experience goals.
Assist with customer flow, lobby engagement, and routine operational tasks as needed.
Contribute to a positive, inclusive, and respectful work environment.
Take ownership of personal development and adapt to new tools, processes, and initiatives.
Participate in branch meetings, training programs, and professional development opportunities.
Perform teller transactions accurately and balance the cash drawer within established guidelines.
Protect customer and bank information and follow security, authentication, and dual-control procedures.
Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
Follow branch operating standards, including opening and closing procedures, cash handling protocols, and documentation requirements.
Support internal audits, reviews, and regulatory requests as needed.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, and internal controls, and complete required training on time.
Provide support to other branches as needed to help maintain staffing and service levels.
Perform other related duties as assigned or directed to support branch and bank objectives.