Teller On-Call

WESTAMERICA BANK•Modesto, CA

18d•$17 - $18

About The Position

Westamerica Bank is hiring an on-call Teller to provide quality customer service and promote the sale of the Bank’s services and products under direct supervision. Weekly hours vary, and travel to other branches may be required as assigned by the region. The role involves serving external customers according to the Bank’s service standards, making appropriate sales referrals, handling teller transactions accurately and in compliance with policies and procedures, and supporting branch operations as directed by the Customer Service Manager (CSM). The Teller uses sound judgment to protect Bank assets, responds constructively to feedback, and completes regulatory training and reviews. The employee generally works in an office environment, may occasionally work outside the typical office setting, and may occasionally be exposed to moving mechanical parts. The noise level is usually moderate. Physical duties include using office equipment, communicating with customers and coworkers, walking and standing for long periods, occasional reaching, sitting, stooping, kneeling, or crouching, and occasionally lifting or moving up to 25 pounds. Travel to other branches may be required. Promotional eligibility requires at least six months in the current position, meeting performance and minimum referral criteria at least four times in the previous six-month period, no counseling during that period, and a performance appraisal without a “below expectation” or “needs improvement” rating in any category. The CSM may require additional training or classes based on branch needs.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to communicate clearly and to write, hear, and talk with coworkers and customers.
Ability to walk and stand for long periods; occasionally reach, sit, stoop, kneel, crouch, and lift or move up to 25 pounds.
Visual abilities including close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
Ability to travel to other branches as assigned by the region.

Responsibilities

Provide quality customer service and deliver the Bank’s five points of service to external customers.
Adhere to QIS standards and communicate clearly and effectively with coworkers.
Promote Bank services and products, meet the average monthly referral goal of $110 per FTE, and cross-sell appropriate products and services to clients and prospects.
Contribute to key initiatives and, at the CSM’s direction, make outbound sales and service calls to customers and prospects.
Meet accuracy and compliance standards, follow policies and procedures, and keep cash differences, operating losses, and BSA errors within established limits.
Follow Control Consciousness policies and procedures and branch security procedures for opening, closing, and branch operations.
Support daily operational tasks as directed by the CSM, which may include processing Branch Capture, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect Bank assets while providing excellent customer service; respond to constructive feedback and take responsibility for work quality and quantity.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense funds, identify opportunities to cross-sell, respond positively to challenging customers, and maintain established service standards.
Travel to other branches as assigned by the region.