Teller

City Bank•Lubbock, TX

5d•Onsite

About The Position

The Front Line Teller performs lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The role includes processing deposits, withdrawals, payments, cash advances, wire transfer requests, and other teller transactions; responding to customer inquiries; and supporting daily branch operations. The teller is expected to maintain accurate records, balance the teller window daily, safeguard cash and supplies, and provide courteous customer service.

Requirements

Attention to detail.
Excellent communication skills.
Knowledge of bank products and services and the ability to recognize and address customer needs.

Responsibilities

Represent the bank in a courteous and professional manner and provide prompt, efficient, and accurate transaction service.
Prepare and organize the teller window before scheduled opening times; maintain teller supplies and appropriate cash levels.
Safeguard teller cash and maintain security awareness, including locking teller drawers and computers.
Accept deposits to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
Cash checks and pay funds from savings and checking accounts after verifying signatures and account balances; cash checks for non-bank customers after verifying identification and obtaining approval as required.
Receive mortgage, installment, and commercial loan payments and ensure amounts due and applicable late charges are collected.
Work night depository bags and dropped bags, and handle bank-by-mail deposits.
Issue cashier’s checks and prepare cash advance requests with proper authorization; ensure cash advances are balanced and transmitted daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
Accept stop payments on ACH items and checks and process them according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Complete Teller system logs and transaction information for monetary instrument purchases and cash transactions at the stated thresholds.
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to the supervisor; perform opening and closing responsibilities when assigned.
Set up preauthorized transactions and direct deposits and process change-of-address requests.
Respond professionally to customer account inquiries and provide copies of statements.
Verify incoming cash shipments under dual control when requested.
Maintain the ATM daily, including handling deposits, balancing, and replenishing cash and supplies, where applicable.
Admit customers to the safe deposit vault after signature comparison; manage customer access using the guard key and customer key, secure access doors, and escort customers out, where applicable.
Answer phones and emails in a friendly and professional manner.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures relating to teller operations and customer service.