Teller

Southern Michigan Bank & Trust•Constantine, MI

About The Position

This part-time position is responsible for providing high-quality customer service while explaining and processing financial services, maintaining accurate records, and following organizational policies and procedures. The Teller is expected to maintain a positive and respectful attitude, communicate regularly with a supervisor, manage time and workload effectively, meet or exceed productivity standards, protect confidential organization and customer information, attend required staff and departmental meetings, and perform other assigned duties. The Teller builds customer relationships, handles daily teller operations, and helps customers identify and access suitable bank products and services. The role also supports branch operations, business development, security and compliance, and the training of less experienced staff. The position has no supervisory responsibilities.

Requirements

High school diploma or GED required.
Ability to perform the essential duties satisfactorily and maintain confidentiality and professionalism.
Positive, helpful approach to working with internal and external customers and willingness to work beyond normal duties when circumstances require.
Interpersonal and problem-solving skills.
Ability to solve practical problems involving a variety of concrete variables where standardization is limited.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 25 pounds.
Ability to perform required vision tasks, including close and distance vision, color vision, depth perception, and adjustment of focus.

Nice To Haves

Cash-handling, retail, or financial experience preferred.
Customer service experience highly preferred.

Responsibilities

Build and maintain customer relationships by providing high-quality customer service.
Assist customers throughout their interactions, acting as a full relationship manager.
Perform normal daily teller duties.
Interview customers to obtain information and proactively offer bank products and services, including checking, savings, Individual Retirement Accounts, Certificates of Deposit, and Savings Bonds.
Open and close accounts using needs-based techniques.
Explain consumer loan options, assist with applications, and complete loan closings professionally and compliantly.
Explain electronic services, Wealth Management, and Commercial/Mortgage loan services, and make referrals when possible.
Participate in outbound calling and business development efforts to support branch goals.
Resolve branch operations matters and support marketing initiatives.
Maintain a clean, professional work area, assist with lobby management, and meet branch appearance standards.
Service, audit, and balance drawers, vaults, TCRs, PTM, coin machines, and other branch technology according to established guidelines.
Prepare, verify, and order incoming and outgoing cash shipments.
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
Open, close, and lead the branch in the absence of management.
Discuss and process overrides for less experienced tellers.
Mentor and train incoming Tellers and Universal Bankers.
Follow security, compliance, and regulatory requirements.
Complete required bank training, including security, fraud, compliance, and customer service training.
Maintain confidentiality and professionalism, communicate with the supervisor, manage workload, meet productivity standards, and participate in required meetings.